Billing Terms & Conditions

Payment is due in full to complete the order. All prices include sales tax at the appropriate rate. Acceptable methods of payment methods are clearly shown at the bottom of the homepage and the checkout page. 

Backorders
We do our best to maintain our 'in stock' status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.

 

Recurring Subscriptions

When starting a subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) cancelled or b) paused. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely. Your subscription may be cancelled at any time via our website, through the phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation. You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration. If you are unhappy with your purchase for any reason, please contact us at contact@rockwellpetspro.com . We will find a solution that works for you and your dog.

Buying Policy
The products on this site are for individual use ONLY, and may not be resold or redistributed. Rockwell Pets Pro reserves the right to refuse service to anyone, at any time and for any reason, without notice.

Reselling
Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Rockwell Pets Pro for permission. If you want to resell one or more of Rockwell Pets Pro products, then please contact us at contact@rockwellpetspro.com.